All Sessions Are By Appointment Only, And Must Be Made 48 Hours In Advance.
Same Day Appointments are not Available.
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Minors or Adults Requiring a Guardian
Anyone under 16 or otherwise requiring a guardian, must be accompanied by that guardian for the entirety of their appointment. All forms and the requested appointment must be in the name of the Client to receive treatment, just like at a doctor's office.
Masking
Beginning 7/5/22: Masking will be optional for clients. If you present with any cough or sneeze, you'll be required to mask. I will continue to mask and shield where appropriate.
Rescheduling Policy
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
Illness
Massage/bodywork is not appropriate care during infectious or contagious illness. Please cancel your appointment as soon as you're aware of an infectious or contagious condition. If it's within the 24-hour notice period, the cancellation fee may be waived. I ask that you contact me as soon as possible. For short notice cancellations please send a text or leave a voicemail ar (585)953-1734.
24 hour advance notice is requested when Rescheduling an appointment. If you're unable to give me advance notice, the full session fee* will be due. If you have a Gift Certificate or Treatment Package, the session fee will be deducted. If you prepaid for the session, it will not be refunded. If payment has not been taken, you will be billed. Future sessions will require pre-payment to schedule. (*Illness exceptions may apply.)
No-shows
The policy on no call/no show for appointments will continue to apply. Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” In the event that you do not call to cancel and fail to show for your appointment, the full session fee will be due. If you have a Gift Certificate or Treatment Package, the session fee will be deducted. If you prepaid for the session, it will not be refunded. If payment has not been taken, you will be billed. Future sessions will require pre-payment to schedule.
Tardiness
Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. I require a set amount of time between clinic times to properly clean and disinfect the room between clients. Please be on time to your appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. If you're 15 minutes late, you will be considered a No Call/No Show. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Chronic Rescheduling
While rescheduling is a normal part of life and practice, chronic rescheduling is not. Frequent rescheduling negatively impacts my practice and the ability for others to schedule available clinic times. The full session fee will be charged and may be blocked from self scheduling online.
Gift Certificates
Expired Gift Certificates will be refunded to the buyer by the method they were purchased. Should service fees change, the dollar value of the Gift Card remains and clients can pay the difference in office.
I look forward to serving you!
